BIDA.net Support

About BIDA.net

BIDA.net shows customers of participating utilities their bills, payments and notices in one place, on the web and in the BIDA app, and lets owners share access with the people who live at their units.

Contact Us

For questions, problems or feedback, please contact us at:

Email: support@bidapass.com

We usually reply within 48 hours. For a question about a bill itself, contact your utility's office.

Frequently Asked Questions

How do I create a login?

In the BIDA app tap "Create Account", or on bida.net choose "Register". Enter your email, type the 6-digit code we send you, then your name and a password. A new login doesn't show any account yet.

How do I see my utility account?

Go to "Find a site", choose your provider and follow "How to enroll": download the enrollment form, fill it in, sign it and hand it in at the office. The office sends you an invitation; it appears in the app and by email.

I have an invitation but can't accept it

Type the full account number exactly as it is on your bill (dashes and spaces don't matter). Invitations expire after 30 days; ask the office to send it again.

I rent my unit. How do I join?

Ask your landlord for their renter link, QR code or join code. In the app tap "Enter a code" or "Scan QR", pick your unit and send the request. Your landlord approves it, then the office confirms it.

How do I pay a bill?

Open the bill and tap "Pay" for the payment instructions. The bill shows as Paid once your utility records the payment.

Where are my invoice and receipt?

On the bill: "Bill copy (SI)". On a payment: "Payment copy (CR)". Both are reference copies.

How do I choose my notifications?

In the app: Menu → Settings → Notifications.

I can't sign in

Use "Forgot password" on the sign-in page. If that doesn't help, email us at support@bidapass.com.

Troubleshooting

  • App not loading: Check your internet connection and try restarting the app
  • Features not working: Make sure you have the latest version of the app
  • QR code not scanning: Ensure good lighting and hold your device steady

Report a Bug

Found a bug? Please email us at support@bidapass.com with:

  • Description of the issue
  • Steps to reproduce
  • Your device type and OS version
  • Screenshots (if applicable)